Inflexible Billing

Elisafox · 10-05-2004, 05:57 AM

I've been trying to alert you to a billing query for several days now - but I am just getting automated hints that the website will be pulled unless I pay up.
I want to change from a YEARLY to a MONTHLY payment for www.foxpop.co.uk as the site is currently closed and may not be re-opening, but NO-ONE IS LISTENING!!
There doens't seem to be a way to adjust the payment through the HELM control panel.
CAN YOU SORT THIS OUT for me rather than just keep on billing me for an entire year!!!!

paulredpath · 10-05-2004, 11:02 AM

Em you actually opened a ticket then someone else emailed me directly. What i took from that email was to ignore the ticket.

Unfortunately i cant put my finger on the email at the moment (apologies), if it could be resent i can get this sorted for you.

Elisafox · 10-05-2004, 11:55 AM

thanks!
the re-send is in its way to you now

Elisafox · 11-05-2004, 03:23 PM

Paul
Did you get my resend e-mail?
It's now 36 hours since I sent it and my billing still hasn't been altered!
Getting desperate
Elisa

paulredpath · 11-05-2004, 07:30 PM

Yea i got your email, im slowly working though my overflowing inbox.

Elisafox · 11-05-2004, 09:07 PM

OK
I understand the overflowing Inbox!
Just as long as the website doesn't get pulled before we can get the billing back on track

paulredpath · 12-05-2004, 12:06 PM

Dont worry no danger.

Elisafox · 14-05-2004, 05:25 PM

come on!
I'm getting heavy reminders now in my email - and the bill is still set at annual .... PLEASE!
It is Friday - and I've been trying since last weekend to pay my bill!!

10-05-2004, 05:57 AM	#1 (permalink)
Elisafox Registered User Join Date: Jun 2003 Posts: 53	Inflexible Billing I've been trying to alert you to a billing query for several days now - but I am just getting automated hints that the website will be pulled unless I pay up. I want to change from a YEARLY to a MONTHLY payment for www.foxpop.co.uk as the site is currently closed and may not be re-opening, but NO-ONE IS LISTENING!! There doens't seem to be a way to adjust the payment through the HELM control panel. CAN YOU SORT THIS OUT for me rather than just keep on billing me for an entire year!!!!

10-05-2004, 11:02 AM	#2 (permalink)
paulredpath Bring me your problems :p Join Date: Jan 2003 Location: /dev/ahhhhhhhhh Posts: 3,536	Em you actually opened a ticket then someone else emailed me directly. What i took from that email was to ignore the ticket. Unfortunately i cant put my finger on the email at the moment (apologies), if it could be resent i can get this sorted for you. __________________ Paul Redpath paul@catalyst2.com Go on, review Us at OC Host Review!

11-05-2004, 07:30 PM	#5 (permalink)
paulredpath Bring me your problems :p Join Date: Jan 2003 Location: /dev/ahhhhhhhhh Posts: 3,536	Yea i got your email, im slowly working though my overflowing inbox. __________________ Paul Redpath paul@catalyst2.com Go on, review Us at OC Host Review!

12-05-2004, 12:06 PM	#7 (permalink)
paulredpath Bring me your problems :p Join Date: Jan 2003 Location: /dev/ahhhhhhhhh Posts: 3,536	Dont worry no danger. __________________ Paul Redpath paul@catalyst2.com Go on, review Us at OC Host Review!

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10-05-2004, 11:55 AM	#3 (permalink)
Elisafox Registered User Join Date: Jun 2003 Posts: 53	thanks! the re-send is in its way to you now

11-05-2004, 03:23 PM	#4 (permalink)
Elisafox Registered User Join Date: Jun 2003 Posts: 53	Paul Did you get my resend e-mail? It's now 36 hours since I sent it and my billing still hasn't been altered! Getting desperate Elisa

11-05-2004, 09:07 PM	#6 (permalink)
Elisafox Registered User Join Date: Jun 2003 Posts: 53	OK I understand the overflowing Inbox! Just as long as the website doesn't get pulled before we can get the billing back on track

14-05-2004, 05:25 PM	#8 (permalink)
Elisafox Registered User Join Date: Jun 2003 Posts: 53	come on! I'm getting heavy reminders now in my email - and the bill is still set at annual .... PLEASE! It is Friday - and I've been trying since last weekend to pay my bill!!