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06-01-2005, 01:39 PM
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#2 (permalink) |
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Administrator
Join Date: May 2003
Posts: 1,299
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Probably best off opening a ticket by going to http://support.catalyst2.com or sending an email to support@catalyst2.com
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Jacob Colton jacob@catalyst2.com Open a ticket | Knowledgebase | Rate catalyst2 | Review catalyst2 |
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01-02-2005, 10:02 AM
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#4 (permalink) |
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Administrator
Join Date: May 2003
Posts: 1,299
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Did you get an email back saying the ticket had been submitted?
Regards, Jacob
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Jacob Colton jacob@catalyst2.com Open a ticket | Knowledgebase | Rate catalyst2 | Review catalyst2 |
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01-02-2005, 10:14 AM
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#5 (permalink) | |
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Registered User
Join Date: Jan 2005
Posts: 10
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yeah but when i try to look at the status it says invalid ticket ID, and thats either clicking on the link in the email or typing manually or copy/pasting the ID
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01-02-2005, 10:16 AM
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#6 (permalink) |
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Administrator
Join Date: May 2003
Posts: 1,299
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Try submitting a new ticket by emailing support@catalyst2.com and then post the ticket ID.
Regards, Jacob
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Jacob Colton jacob@catalyst2.com Open a ticket | Knowledgebase | Rate catalyst2 | Review catalyst2 |
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01-02-2005, 10:18 AM
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#7 (permalink) | |
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Registered User
Join Date: Jan 2005
Posts: 10
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k, i know have two tickets that dont work..
Ticket ID: QIY-35830 Ticket Key: ******** Subject: Adding MySQL Users Department: General Ticket ID: DOA-22785 Ticket Key: ******** Subject: Adding MySQL Users Department: General both come back with errors, all i want to do is add a user like it says i can!! Quote:
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01-02-2005, 10:21 AM
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#9 (permalink) |
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Administrator
Join Date: May 2003
Posts: 1,299
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Have you received a reply to your tickets?
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Jacob Colton jacob@catalyst2.com Open a ticket | Knowledgebase | Rate catalyst2 | Review catalyst2 |
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