index.htm missing

[kat]

I have been notified by 3 different clients over the last 2 weeks that their sites were giving a page cannot be found error. On checking the servers I have found the index page to be missing in all 3 cases. We have not been on the server to amend anything, so can't understand why the pages should disappear.

Anyone else experiencing the same?

Kate

[Jacob]

Hi kat,

This was caused by the issue outlined at:

http://forum.catalyst2.com/showthrea...6304#post16304

Regards,

Jacob

[kat]

Hi Jacob

OK. I'm on the control panel and the ASP drop down gives me 2 options: none and level1.

Level1 is already selected so do I just click save for each or should I be changing something.

Kate

[WhiskyFudge]

Kate,

Open a ticket with your domain and I'll have a look at it.

Regards

Jas

[GrahamN]

This issue with index file going has happened a few times on a particular domain of mine. Shall I open a call?

G.

[paulredpath]

This issue has only occured recently last week, how often has it happened to you in the past month?

[uretopia]

I think it's occured twice - See my tickets on 26th June (EDE-496163) and again on 10th July (RCB-979995).

I really think it would have been a better idea to send an email out saying which domains were affected rather than wait til people noticed their own sites were missing the homepage.

I have quite a few sites with Catalyst2 and one of them went without an index.html file for a couple of weeks before it was noticed, which is kind of bad as search engines bots would have trawled in that time and thought the site was no longer there.

[paulredpath]

I honestly would like to have done that, but to identify the domains affected and compile a list of every domains admin would have taken a good 2 days I am afraid.

We did post on the forums and send an email to all users however.