recurring error

gsx1400 · 16-02-2006, 08:44 AM

I set up my email account nearly a year ago and no problems until about 8 weeks ago. I can recieve mail but when i try to send it I get the following message.
Unable to connect to server (Account: 'mail.frettons.co.uk', SMTP server: 'mail.frettons.co.uk', Error number: 0x800ccc0e)
Any ideas or do I raise a ticket.
Thanks, Simon

paulredpath · 16-02-2006, 11:55 AM

Have you installed any firewall software etc?

gsx1400 · 16-02-2006, 02:24 PM

No firewall configured. Norton not on. Cant' reply to ticket as outgoing mails not working at the moment. Very sporadic. I keep pressing F5 and maybe get 1 or 2 mails out per day.

Jacob · 16-02-2006, 02:35 PM

Does webmail work ok?

gsx1400 · 16-02-2006, 04:00 PM

just tested webmail, all OK sending and receiving.

Jacob · 16-02-2006, 04:06 PM

If webmail is working then it would indicate the mail account itself is fine, the issue is with your computer connecting to the mail server. Have you tried deleting and re-adding the account as per instructions at:

http://support.catalyst2.com/index.p...3&pcid=0&nav=0

Have you tried a different mail client?

Regards,

Jacob

16-02-2006, 08:44 AM	#1 (permalink)
gsx1400 Registered User Join Date: Feb 2006 Posts: 3	recurring error I set up my email account nearly a year ago and no problems until about 8 weeks ago. I can recieve mail but when i try to send it I get the following message. Unable to connect to server (Account: 'mail.frettons.co.uk', SMTP server: 'mail.frettons.co.uk', Error number: 0x800ccc0e) Any ideas or do I raise a ticket. Thanks, Simon

16-02-2006, 11:55 AM	#2 (permalink)
paulredpath Bring me your problems :p Join Date: Jan 2003 Location: /dev/ahhhhhhhhh Posts: 3,537	Have you installed any firewall software etc? __________________ Paul Redpath paul@catalyst2.com Go on, review Us at OC Host Review!

16-02-2006, 02:35 PM	#4 (permalink)
Jacob Administrator Join Date: May 2003 Posts: 1,299	Does webmail work ok? __________________ Jacob Colton jacob@catalyst2.com Open a ticket \| Knowledgebase \| Rate catalyst2 \| Review catalyst2

16-02-2006, 04:06 PM	#6 (permalink)
Jacob Administrator Join Date: May 2003 Posts: 1,299	If webmail is working then it would indicate the mail account itself is fine, the issue is with your computer connecting to the mail server. Have you tried deleting and re-adding the account as per instructions at: http://support.catalyst2.com/index.p...3&pcid=0&nav=0 Have you tried a different mail client? Regards, Jacob __________________ Jacob Colton jacob@catalyst2.com Open a ticket \| Knowledgebase \| Rate catalyst2 \| Review catalyst2

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16-02-2006, 02:24 PM	#3 (permalink)
gsx1400 Registered User Join Date: Feb 2006 Posts: 3	No firewall configured. Norton not on. Cant' reply to ticket as outgoing mails not working at the moment. Very sporadic. I keep pressing F5 and maybe get 1 or 2 mails out per day.

16-02-2006, 04:00 PM	#5 (permalink)
gsx1400 Registered User Join Date: Feb 2006 Posts: 3	just tested webmail, all OK sending and receiving.