Email Forwarders: Copy vs Move

culthill · 27-06-2007, 02:50 PM

Prior to the update of the CPanel software, we were able to add forwarders to email accounts which would either copy or move the original email.

Definitions:

Copy: Send a copy of the received email, but also keeping the email in the inbox of the original recipient. Configured through the user webmail.

Move: Send a copy of the received email, but do not store the email in the original inbox. Configured through the CPanel admin panel.

Noticing the inboxes for the email accounts which I had previous set up as Move forward increasing in size, I ran a couple of tests and found that the Move feature is no longer available, it sends a copy instead. Unfortunately, we manage email accounts requiring both cases. Yeah, okay, the Move functionality may have been a bug in the last CPanel build. But my next thought was to go to aging for the inbox, nope, looks like this has gone also.

I am not miffed in the slightest about loosing the Move forwarder feature, it is great that it is consistent now. This still leaves me with an issue of email inboxes forever increasing in size which are never checked.

Do you have any thoughts in how this can be achieved without outside software polling these accounts ?

Kind regards

paulredpath · 27-06-2007, 03:33 PM

Hi,

What webmail option are you using?

culthill · 27-06-2007, 04:05 PM

Hi Paul,

Through the CPanel webmail interface, there is an icon available labeled "Forwarding Options". I used this to set up email forwarding for the email account.

It would be great if there was an option to do both, tick box or something under advanced, guess we need to suggest this to CPanel themselves, i'll keep my mouth shut at the moment.

Cheers,

Justin Evans

paulredpath · 27-06-2007, 05:51 PM

Justin,

Sorry when you say webmail interface, do you mean squirrelmail/horde, or just the mail option in cpanel where you can administer accounts.

culthill · 28-06-2007, 10:04 AM

Hi Paul,

Yeah, sorry, I do mean the Neo/Horde/Squirrel webmail interface.

Cheers

paulredpath · 28-06-2007, 01:09 PM

Which one is it you are currently using to do this?

culthill · 28-06-2007, 02:02 PM

Lets back track a little.

To set the Move Forwarder option, before the CPanel update; Log into CPanel account administration http://<host>.catalyst2.com:2082, then select Mail / Forwarders.

To set the Copy Forwarder option; log into webmail for the individual user http://<host>.catalyst2.com:2095, then select the "Forwarding Options" icon, in the main page, before you go into any email client.

Now after the CPanel update, both of the above routes now only set up Copy Forwarders. Hopefully this puts us both on the same page.

Thank you.

paulredpath · 28-06-2007, 02:14 PM

Justin,

Appears it is a bug in the new theme , and will be fixed in the next few updates.

I have changed your theme back to x2, if you can let me know if that sorts the issue

culthill · 28-06-2007, 02:34 PM

Hi Paul,

Nope. Unfortunately further testing shows that the Copy forwarder option is still working in both cases.

It is good to know that it is a bug, so I will keep an eye out for the fix and try to watch our account disk space usage does not get too bloated.

Thanks again.

paulredpath · 28-06-2007, 02:56 PM

Ok, if you are still having issues in a few weeks please get in touch.

27-06-2007, 02:50 PM	#1 (permalink)
culthill Registered User Join Date: Apr 2006 Posts: 18	Email Forwarders: Copy vs Move Prior to the update of the CPanel software, we were able to add forwarders to email accounts which would either copy or move the original email. Definitions: Copy: Send a copy of the received email, but also keeping the email in the inbox of the original recipient. Configured through the user webmail. Move: Send a copy of the received email, but do not store the email in the original inbox. Configured through the CPanel admin panel. Noticing the inboxes for the email accounts which I had previous set up as Move forward increasing in size, I ran a couple of tests and found that the Move feature is no longer available, it sends a copy instead. Unfortunately, we manage email accounts requiring both cases. Yeah, okay, the Move functionality may have been a bug in the last CPanel build. But my next thought was to go to aging for the inbox, nope, looks like this has gone also. I am not miffed in the slightest about loosing the Move forwarder feature, it is great that it is consistent now. This still leaves me with an issue of email inboxes forever increasing in size which are never checked. Do you have any thoughts in how this can be achieved without outside software polling these accounts ? Kind regards

27-06-2007, 03:33 PM	#2 (permalink)
paulredpath Bring me your problems :p Join Date: Jan 2003 Location: /dev/ahhhhhhhhh Posts: 3,537	Hi, What webmail option are you using? __________________ Paul Redpath paul@catalyst2.com Go on, review Us at OC Host Review!

27-06-2007, 05:51 PM	#4 (permalink)
paulredpath Bring me your problems :p Join Date: Jan 2003 Location: /dev/ahhhhhhhhh Posts: 3,537	Justin, Sorry when you say webmail interface, do you mean squirrelmail/horde, or just the mail option in cpanel where you can administer accounts. __________________ Paul Redpath paul@catalyst2.com Go on, review Us at OC Host Review!

28-06-2007, 01:09 PM	#6 (permalink)
paulredpath Bring me your problems :p Join Date: Jan 2003 Location: /dev/ahhhhhhhhh Posts: 3,537	Which one is it you are currently using to do this? __________________ Paul Redpath paul@catalyst2.com Go on, review Us at OC Host Review!

28-06-2007, 02:14 PM	#8 (permalink)
paulredpath Bring me your problems :p Join Date: Jan 2003 Location: /dev/ahhhhhhhhh Posts: 3,537	Justin, Appears it is a bug in the new theme , and will be fixed in the next few updates. I have changed your theme back to x2, if you can let me know if that sorts the issue __________________ Paul Redpath paul@catalyst2.com Go on, review Us at OC Host Review!

27-06-2007, 04:05 PM	#3 (permalink)
culthill Registered User Join Date: Apr 2006 Posts: 18	Hi Paul, Through the CPanel webmail interface, there is an icon available labeled "Forwarding Options". I used this to set up email forwarding for the email account. It would be great if there was an option to do both, tick box or something under advanced, guess we need to suggest this to CPanel themselves, i'll keep my mouth shut at the moment. Cheers, Justin Evans

28-06-2007, 10:04 AM	#5 (permalink)
culthill Registered User Join Date: Apr 2006 Posts: 18	Hi Paul, Yeah, sorry, I do mean the Neo/Horde/Squirrel webmail interface. Cheers

28-06-2007, 02:02 PM	#7 (permalink)
culthill Registered User Join Date: Apr 2006 Posts: 18	Lets back track a little. To set the Move Forwarder option, before the CPanel update; Log into CPanel account administration http://<host>.catalyst2.com:2082, then select Mail / Forwarders. To set the Copy Forwarder option; log into webmail for the individual user http://<host>.catalyst2.com:2095, then select the "Forwarding Options" icon, in the main page, before you go into any email client. Now after the CPanel update, both of the above routes now only set up Copy Forwarders. Hopefully this puts us both on the same page. Thank you.

28-06-2007, 02:34 PM	#9 (permalink)
culthill Registered User Join Date: Apr 2006 Posts: 18	Hi Paul, Nope. Unfortunately further testing shows that the Copy forwarder option is still working in both cases. It is good to know that it is a bug, so I will keep an eye out for the fix and try to watch our account disk space usage does not get too bloated. Thanks again.

28-06-2007, 02:56 PM	#10 (permalink)
paulredpath Bring me your problems :p Join Date: Jan 2003 Location: /dev/ahhhhhhhhh Posts: 3,537	Ok, if you are still having issues in a few weeks please get in touch. __________________ Paul Redpath paul@catalyst2.com Go on, review Us at OC Host Review!

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