Problems sending to an AOL address

[timpardoe]

Hi there,

I'm trying to send to an AOL email account, but I keep getting delivery failure messages in return about an hour later. Is there something I'm doing wrong, or is it likely to be a problem with the end user? I notice from checking the web that AOL servers appear to be quite aggressive in returning mail, but is this an AOL or a Catalyst2 failure message? Hope you can help!

Many thanks,

Tim


---

Could not deliver message to the following recipient(s):

Failed Recipient: xxxx@aol.com
Reason: Remote host said: 421 SERVICE NOT AVAILABLE

-- The header and top 20 lines of the message follows --

Received: from xxxx.btcentralplus.com [xx.xxx.xxx.xxx] by lemon.mail.hosting.active-ns.com with SMTP;
Tue, 29 Jan 2008 19:22:31 +0000
Message-ID: <xxxx@forthechildren.org.uk>
Date: Tue, 29 Jan 2008 19:22:28 +0000
From: For the Children <xxxx@forthechildren.org.uk>
User-Agent: Thunderbird 2.0.0.9 (Windows/20071031)
MIME-Version: 1.0
To: xxxx@aol.com
Subject: Re: For the Children Feedback
References: <xxxx@strawberry.active-ns.com>
In-Reply-To: <xxxx@strawberry.active-ns.com>
Content-Type: text/html; charset=windows-1252
Content-Transfer-Encoding: 7bit

[paulredpath]

Tim,

Could you please post the headers of the message.

Thanks.

[timpardoe]

Hi Paul,

Apologies for the delay in getting back to you. I've posted the full text of the message headers below, but removed the user's address for privacy. If you need this detail as well, I can post it in a support ticket for you.

Many thanks,

Tim


---

From - Tue Jan 29 22:46:17 2008
...
Message-ID: <xxxx@lemon.mail.hosting.active-ns.com>
From: "System Administrator"
To: xxxx@forthechildren.org.uk
Date: Tue, 29 Jan 2008 22:39:00 +0000
Subject: Delivery Failure
X-Antivirus: AVG for E-mail 7.5.516 [269.19.15/1249]


Could not deliver message to the following recipient(s):

Failed Recipient: xxxx@aol.com
Reason: Remote host said: 421 SERVICE NOT AVAILABLE

-- The header and top 20 lines of the message follows --

Received: from xxxx.btcentralplus.com [xxx.xxx.xxx.xxx] by lemon.mail.hosting.active-ns.com with SMTP;
Tue, 29 Jan 2008 19:22:31 +0000
Message-ID: <xxxx@forthechildren.org.uk>
Date: Tue, 29 Jan 2008 19:22:28 +0000
From: For the Children <xxxx@forthechildren.org.uk>
User-Agent: Thunderbird 2.0.0.9 (Windows/20071031)
MIME-Version: 1.0
To: xxxx@aol.com
Subject: Re: For the Children Feedback
References: <xxxx@strawberry.active-ns.com>
In-Reply-To: <xxxx@strawberry.active-ns.com>
Content-Type: text/html; charset=windows-1252
Content-Transfer-Encoding: 7bit

[paulredpath]

Tim,

I fixed a dns issue yesturday which may have caused this problem, could you try a few emails over the next 24hrs and come back to us if its still having issues.

[timpardoe]

Will do. Thanks for your help Paul, speedy as ever

[paulredpath]

Tim,

No bother, let me know.