Customer service

Brian · 03-01-2004, 07:36 PM

This being the season of good will, I thought I would give praise where it's due.

I joined Catalyst2 over a year ago, and in that time I have little or no reason for complaint,
sure there's been the odd problem but they were sorted out quickly enough.

Paul and Chris are always willing to help (I don't think they go home)
and nothing is too much trouble.

Today for example........
I posted a trouble ticket at 16:20 and through prompt action
the problem was sorted in less than 2Hrs.

Great service guys. .... Thanks.

paulredpath · 03-01-2004, 07:50 PM

Thanks, we try our best

WhiskyFudge · 03-01-2004, 08:07 PM

I'll happily second that. Cat2 is run as an amazing company I strongly recommend it to everyone I meet. The dedication is amazing; I don’t think it could be beaten. It's also nice to get a friendly support rather than the standard unemotional support found everywhere else on the net.

I just hope your charging us enough to make all your hard work worth it! (That does not mean I will welcome a pay increase!

)

Jas

michaeld · 08-01-2004, 08:52 PM

I want to give a million thanks to Catalyst2 - it is positively the most brilliant hosting company in existance.

I have only just joined up, and the infrastructure and ease of setup amazed me. Not to mention the support, which is quick, helpful, and ever-friendly (despite how annoying I'm sure my tickets can get!).

The services are brilliant, and it beats all other hosting companies hands down. Thanks again!

[SB] · 23-04-2004, 10:59 PM

agreed, i have a domain and hosting with cat 2 and im thinking about buying some more

03-01-2004, 07:36 PM	#1 (permalink)
Brian Junior Member Join Date: Jan 2003 Location: Cumbria UK Posts: 5	Customer service This being the season of good will, I thought I would give praise where it's due. I joined Catalyst2 over a year ago, and in that time I have little or no reason for complaint, sure there's been the odd problem but they were sorted out quickly enough. Paul and Chris are always willing to help (I don't think they go home) and nothing is too much trouble. Today for example........ I posted a trouble ticket at 16:20 and through prompt action the problem was sorted in less than 2Hrs. Great service guys. .... Thanks.

03-01-2004, 07:50 PM	#2 (permalink)
paulredpath Bring me your problems :p Join Date: Jan 2003 Location: /dev/ahhhhhhhhh Posts: 3,537	Thanks, we try our best __________________ Paul Redpath paul@catalyst2.com Go on, review Us at OC Host Review!

03-01-2004, 08:07 PM	#3 (permalink)
WhiskyFudge Administrator Join Date: Oct 2003 Posts: 1,484	I'll happily second that. Cat2 is run as an amazing company I strongly recommend it to everyone I meet. The dedication is amazing; I don’t think it could be beaten. It's also nice to get a friendly support rather than the standard unemotional support found everywhere else on the net. I just hope your charging us enough to make all your hard work worth it! (That does not mean I will welcome a pay increase! ) Jas __________________ Jason Robbins jason@catalyst2.com

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08-01-2004, 08:52 PM	#4 (permalink)
michaeld Registered User Join Date: Jan 2004 Posts: 6	I want to give a million thanks to Catalyst2 - it is positively the most brilliant hosting company in existance. I have only just joined up, and the infrastructure and ease of setup amazed me. Not to mention the support, which is quick, helpful, and ever-friendly (despite how annoying I'm sure my tickets can get!). The services are brilliant, and it beats all other hosting companies hands down. Thanks again!

23-04-2004, 10:59 PM	#5 (permalink)
[SB] Member Join Date: Jan 2004 Location: North England Posts: 50	agreed, i have a domain and hosting with cat 2 and im thinking about buying some more