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16-08-2006, 02:53 PM
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#1 (permalink) |
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Registered User
Join Date: Aug 2006
Posts: 2
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Stop Emailing Me
I have received several emails from yourselves for a balance on an account I've not used for over a year. Dispite my constant replies, 4 of them in the last week, I have recieved no reply / acknowledgement.
The domain shown in the control pannel expired earlier this year, the hosting packaged expired before that, and I had not requested to renew the hosting. Please stop emailing me and cancel my account with yourselves, CAT1423, as it is not needed and I can find no way of doing it through your control panel |
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16-08-2006, 02:59 PM
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#2 (permalink) |
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Administrator
Join Date: May 2003
Posts: 1,299
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Please open a ticket and we can arrange the account to be closed.
Regards, Jacob
__________________
Jacob Colton jacob@catalyst2.com Open a ticket | Knowledgebase | Rate catalyst2 | Review catalyst2 |
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20-08-2006, 05:40 PM
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#3 (permalink) | |
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Registered User
Join Date: Aug 2006
Posts: 2
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Lights are on - but no-ones home
Quote:
I've emailed ... 5 times I've had NO RESPONCE, I just get bi-weeking auto-generated emails telling me there is a balance to be paid. It is getting really frustrating. When I used your services, several years ago, you used to be good at answering tickets. I'm now glad I moved away if this is any indication of what your services are like now! Anyway thank you Jacob for the responce, it's nice to know that out of 9 attempts at least one method actually gets through to someone. |
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20-08-2006, 07:03 PM
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#4 (permalink) |
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Administrator
Join Date: May 2003
Posts: 1,299
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Hi,
We seem to have 3 open tickets from you and I have just replied to them all so, let me know if you have not got them - feel free to email me personally - my address is below. Regards, Jacob
__________________
Jacob Colton jacob@catalyst2.com Open a ticket | Knowledgebase | Rate catalyst2 | Review catalyst2 |
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