24/7/365 Support?

mbdevel · 04-02-2003, 04:50 PM

As claimed by the front page.

It's taken 6 hours since I put in a query and no answer.

Have you all got day jobs elsewhere?

Poor service in my book.

Ian

paulredpath · 04-02-2003, 05:34 PM

Ian,

I think you will find i replied not that long after your request and said that i had someone looking into the matter.

mbdevel · 04-02-2003, 08:52 PM

But to which address? The one I can't get emails from or the alternatives I gave you and have been checking throughout the day.

Can I ask why you don't have a phone or SMS contact for support?

This is the 2nd time I have problems with mail since I put the site on catalyst 2. The first time you didn't get my email 'cos yours was down too and you didn't notice.

If all the eggs are on one basket, as seems to be the case there, then there needs to be some backup contact method that works.

Ian

paulredpath · 04-02-2003, 10:07 PM

Thats probabily it, sorry suppose i should have checked the address i was replying to

On the plus side, your mail should be back within 10-15mins please let me know

henry · 05-02-2003, 08:05 AM

Some sort of telephone support for either the high end accounts or the resellers would be great.

Khan · 28-02-2003, 02:00 PM

Only problem when you add telephone support is that the overheads skyrocket.. therefore C2 prices go up

Khan

henry · 28-02-2003, 02:45 PM

But if it was offered on the high end accounts e.g. reseller accounts (maybe only as an option for addtional cost) I would go for it.

Also if it is an "optional" feature for an additonal cost then it wont cause the price of the rest of the accounts (low end ones) to go up, or thats how i would do it

paulredpath · 28-02-2003, 06:07 PM

As i say it is something we are looking at.

04-02-2003, 04:50 PM	#1 (permalink)
mbdevel Registered User Join Date: Feb 2003 Posts: 10	24/7/365 Support? As claimed by the front page. It's taken 6 hours since I put in a query and no answer. Have you all got day jobs elsewhere? Poor service in my book. Ian

04-02-2003, 05:34 PM	#2 (permalink)
paulredpath Bring me your problems :p Join Date: Jan 2003 Location: /dev/ahhhhhhhhh Posts: 3,537	Ian, I think you will find i replied not that long after your request and said that i had someone looking into the matter. __________________ Paul Redpath paul@catalyst2.com Go on, review Us at OC Host Review!

04-02-2003, 10:07 PM	#4 (permalink)
paulredpath Bring me your problems :p Join Date: Jan 2003 Location: /dev/ahhhhhhhhh Posts: 3,537	Thats probabily it, sorry suppose i should have checked the address i was replying to On the plus side, your mail should be back within 10-15mins please let me know __________________ Paul Redpath paul@catalyst2.com Go on, review Us at OC Host Review!

28-02-2003, 06:07 PM	#8 (permalink)
paulredpath Bring me your problems :p Join Date: Jan 2003 Location: /dev/ahhhhhhhhh Posts: 3,537	As i say it is something we are looking at. __________________ Paul Redpath paul@catalyst2.com Go on, review Us at OC Host Review!

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04-02-2003, 08:52 PM	#3 (permalink)
mbdevel Registered User Join Date: Feb 2003 Posts: 10	But to which address? The one I can't get emails from or the alternatives I gave you and have been checking throughout the day. Can I ask why you don't have a phone or SMS contact for support? This is the 2nd time I have problems with mail since I put the site on catalyst 2. The first time you didn't get my email 'cos yours was down too and you didn't notice. If all the eggs are on one basket, as seems to be the case there, then there needs to be some backup contact method that works. Ian

05-02-2003, 08:05 AM	#5 (permalink)
henry IT Guru Join Date: Jan 2003 Posts: 228	Some sort of telephone support for either the high end accounts or the resellers would be great.

28-02-2003, 02:00 PM	#6 (permalink)
Khan Registered User Join Date: Feb 2003 Posts: 97	Only problem when you add telephone support is that the overheads skyrocket.. therefore C2 prices go up Khan

28-02-2003, 02:45 PM	#7 (permalink)
henry IT Guru Join Date: Jan 2003 Posts: 228	But if it was offered on the high end accounts e.g. reseller accounts (maybe only as an option for addtional cost) I would go for it. Also if it is an "optional" feature for an additonal cost then it wont cause the price of the rest of the accounts (low end ones) to go up, or thats how i would do it