Suggestion :)

[Twisty]

The situation ....

I wanted to run a forum, run via YABB and CGI or Perl, I needed some basic hosting space without the need for a domain name just an IP. I signed up a year ago after asking can i do this .... YES was the answer.

After I signed and couldnt set it up without a domain name, i emailed, and after a brief descussion managed to extract a IP i could do it all with. I was told this would never change blah blah blah ... things were ok for a while..

The problem ...

IP's changed .... i got an emial with the new IP's ..... but nothing worked, i emailed paul " get back to you in the next reincarnation" redpath and waited. After a few emials and a few newbie fob offs of being emialed the updated IP lists i allready had that didnt work and newbie comon problem help pages I got my IP.

I then tried to upload to my IP, but i can only access the Root dir, it refuses to let me any further due to some error about the infomation not in the cashe, and to try later ?

I emailed Paul "Ill get back to you in another reincarnation" redpath, and was pointed to a newbie help page regarding FTP access... most helpfull im sure.


Conclusion ....

My forum has not worked in ages .... I cant ask a specific, down to the point, question without being driven mad with seaming automated responces that have been given knowing the problem i have is not generic.

Im not getting no help, no value for money, or no Backup for the changes YOU HAVE MADE !!!!!

my login is CAT609.
My email is darrentams@hotmail.com

If anyone is remotly interested in helping me then please do so.

NONE of my emails are currenly being answered.
MSM catalyst help has mysteriously gone.

hmmm

Regards

Darren

[paulredpath]

Darren,

From looking at your account i see that your dedicated IP is 213.230.202.27 , this points me to a holding page you have made. So already im failing to see what the issue is.

We also have no tickets open for you (http://support.catalyst2.com) and we were on msn helping people last night.

Where were you sending your emails as i cant find any in my inbox?

If you open a ticket with the precise problem instead of unhelpful and vague errors like 'due to some error about the infomation not in the cashe' then im sure we can get any problems you are having resolved.

[Twisty]

the problem is this

I was told teh ip would never change, it has, it also took me 2 emails to get a reply telling me my dedicated IP.

My other problem is that i cannot access my space via FTP, here is one of the emials you replyed to, lets see if this jogs your memory


START

Darren,

Please consult the following kb article:

http://support.catalyst2.com/index.p...2af37083aa816c

Regards,

Paul Redpath
paul@catalyst2.com

----- Original Message -----
From: "Darren Tams" <darrentams@hotmail.com>
To: <paul@catalyst2.com>
Sent: Friday, September 05, 2003 10:41 AM
Subject: RE: Please help 10/08/03


> Hello .. and thankyou for your help in getting me to access my account, I
> am however still having problems accessing the ftp part.
>
> The problem is this, i can logon to my FTP section, but can only get root
> access and it gives me the following error ...
>
> This is an unregistered version of Bullet Proof FTP V2.43. You have 30
days
> left to evaluate it.
> It is not crippled in any way, it will just stop working when your
> evaluation period is up.
> Use Help|Purchase to purchase BPFTP, which will enable you to use it after
> the 30 day period.
> Connecting to 213.230.202.15 port 21
> Connected, waiting for response...
> 220 Serv-U FTP Server v4.1 for WinSock ready...
> USER CAT609
> 331 User name okay, need password.
> PASS (not shown)
> 230 User logged in, proceed.
> CWD /cgi-bin
> 250 Directory changed to /cgi-bin
> pwd
> 257 "/cgi-bin" is current directory.
> TYPE A
> 200 Type set to A.
> PASV
> 227 Entering Passive Mode (213,230,202,15,112,44)
> Connecting to 213.230.202.15 port 28716
> Data Connection opened.
> LIST
> Data Connection closed
> 240 bytes transferred in 00:00:03, 80 bytes/sec
> Directory not in cache - please wait until the server is ready.
>
>
> Please advise ???
>
> Many thanks
>
> Darren
>
> ps .... i used to be able to talk to someone on MSM but cannot see them
> anymore, is this still available ?
>
> cheers
>
>
>
> >From: "Paul Redpath" <paul@catalyst2.com>
> >To: "'Darren Tams'" <darrentams@hotmail.com>
> >Subject: RE: Please help 10/08/03
> >Date: Tue, 12 Aug 2003 01:43:08 +0100
> >
> >Darren,
> >
> >Fixed http://213.230.202.27/cgi-bin/yabb2/yabb.pl
> >
> >Regards,
> >
> >Paul Redpath
> >paul@catalyst2.com
> >
> >
> >-----Original Message-----
> >From: Darren Tams [mailto:darrentams@hotmail.com]
> >Sent: 10 August 2003 10:49
> >To: paul@catalyst2.com
> >Subject: Please help 10/08/03
> >
> >
> >Hello paul ...
> >
> >I am still having problems, which i will point out bellow on account
> >CAT609.
> >
> >Bassically, I run a forum from my account, which was accessed before the
> >
> >change vie the following address:
> >
> >http://193.201.70.105/cgi-bin/yabb2/yabb.pl
> >
> >I have read the information you have sent me, but am unable to access my
> >
> >account via the internet, but can access it via helm or FTP. I do not
> >have a
> >domain, and when i setup the account you gave me a fixed IP that at the
> >time
> >you said would never change.
> >
> >From the infmation you have given me it would seem I just need to
> >transfer
> >the IP's as follows:
> >
> >http://213.230.202.13/cgi-bin/yabb2/yabb.pl
> >
> >But it refuses to work.
> >
> >Please can you spend a little time and tell me the exact IP for my
> >account
> >please, since im not very experienced and have tried many URL's but have
> >as
> >yet been unable to sort it out.
> >
> >Many thanks
> >
> >Darren
> >
> >
> > >From: "Paul Redpath" <paul@catalyst2.com>
> > >To: "'Darren Tams'" <darrentams@hotmail.com>
> > >Subject: RE: What is my new IP ??
> > >Date: Sat, 9 Aug 2003 15:35:55 +0100
> > >
> > >Darren,
> > >
> > >We emailed all customer twice before we changed the IP's we also posted
> >
> > >all the changes on our forums. Your shared IP is 213.230.202.13
> > >
> > >Regards,
> > >
> > >Paul Redpath
> > >paul@catalyst2.com
> > >
> > >
> > >-----Original Message-----
> > >From: Darren Tams [mailto:darrentams@hotmail.com]
> > >Sent: 09 August 2003 14:01
> > >To: paul@catalyst2.com
> > >Subject: What is my new IP ??
> > >
> > >
> > >I am inquiring about what my new IP, since you have changed them and
> > >not
> > >
> > >told me what my new ip is.
> > >
> > >My login is name is cat609
> > >
> > >I do not have a DNS and you told me this IP on account sign up and told
> >
> > >me it would never change.
> > >
> > >Thanks for your help.
> > >
> > >Darren
> > >
> > >_________________________________________________ ________________
> > >Hotmail messages direct to your mobile phone
> > >http://www.msn.co.uk/msnmobile
> > >
> > >
> >
> >_________________________________________________ ________________
> >It's fast, it's easy and it's free. Get MSN Messenger today!
> >http://www.msn.co.uk/messenger
> >
> >
>
> __________________________________________________ _______________
> Stay in touch with absent friends - get MSN Messenger
> http://www.msn.co.uk/messenger


END


You will notice the HIGHLY helpfull html help file at the end which informed me to check my login and password etc that added insult to injury

Yours

still not able to access my forum

Darren

[Twisty]

just to point out the blindingly obvious, this email is an accumulation of a few emails with the first email at the end, it is from my hotmail account where previous emails are logged and added to all replys.

Sorry to bring this to the forum, but im really pissed off with the lack of service and my emails not being answered in full.

[Twisty]

ass you can see ... my first question asked what my IP was.

The answer given was incorrect and and I had to make another email to re-ask my first question. This is all following the previous emails regarding Ip changes that also told me incorrect information regarding my account

hope to hear a reply soon.

T

[paulredpath]

The first answer was a simple mistake on our part, i fail to see where you still have an issue as we told you your IP

'Fixed http://213.230.202.27/cgi-bin/yabb2/yabb.pl'

Ive also checked the ticket system and cant see any tickets from you, if you have an issue please raise it through the correct channels. You can raise a ticket at http://support.catalyst2.com

[DMF]

Sorry to butt in here, It was me that suggest darren use catalyst2 a year ago when I set mine up. As you can see there are problems here too.

The basic of it is this.

Darren also runs a YABB board. Instead of opting, as I did, for a sub-domain, darren got a fixed IP instead. He put this IP into the path system that yabb uses to control itself. With me so far ? - COOL !!

When the IP's changed, Darren had problems (as you can see above)... even with the resolved IP for the new server location, he cant login because the old IP is hard-coded into yabb's pathing information.

When he tries to login to HELM to access the files, he gets errors. THUS dear friends, without being able to access his files, he cannot change the yabb paths to make the forum work again.

I hope this clears up a few things. Another satisfied customer. Sorry Darren, in case youre wondering, I've moved my data to http://www.***********.com/ - Ill setup a temporary forum for NK Members to post in until you can get another host sorted out.

[paulredpath]

As i said i see no tickets from darren. Hard for us to fix an issue without a ticket. The last email i can see regarding this matter is from the 5th september, i have heard nothing since. I would also like to add that his problem is nothing like yours, if darren opens a ticket we will deal with his issue no problem.

Also, if you wish to suggest other hosts, feel free to do this elsewhere but not on our forums.

[Twisty]

First no emails .... then 3 emails .... now no emails recently.
How many bloody emails do i need to send.

So i have to get a ticket now ?

Ill tell you what ... Stick ur tickets and ur emails up ur arse, ill not contact you anymore and take my business elsewhere.

T

[paulredpath]

In your welcome email we clearly state where to get support and how to send support requests to get a guaranteed reply.

If you wish to cancel your account please email billing@catalyst2.com with your account number and address (this will ensure your account is cancelled and we do not send you billing emails)

[DMF]

Ouch ! - how did I know something like that was coming. His gaming clan is on its last legs because of the problems.

Another satisfied customer.

[paulredpath]

Im not going to enter into a slagging match, im sorry we couldnt resolve the issues and wish you every success with your new host.

( just as a side note, in your email to me after we gave you a refund you thanked us for our efforts and said there were no hard feeling, am i missing something here? )

[DMF]

I did thank you for your efforts, such is only polite, and i know you tried your hardest. But ultimately there was no solution you could reach. A new host has proved it's not the data that was at fault, nor any of the suggested causes.

After seeing my data shift at a much faster rate - I had a change of heart. I still do thank you for your efforts, but I am no longer sorry to have left. I hope that fills in what you may have missed from my previous post - as I said, no hard feelings, but responses I cant say I didnt expect.

Thank you for the wish of goodwill with our new host. As i said b4 - take what I said as constructive, that there are issues that need resolving and that you need to recognise that; finding them - thats the hard part.

Best of luck.
Andrew.

[paulredpath]

No problem andrew, but please understand that if clients send us emails we cannot keep track of them like we can with the ticket system, which in turn prevents situations like this.

Anyway good luck