Connection problem

[aljames]

Hello, hoping someone can help me out.

I am in germany and I have successfully connected to a generic freenet.de dialup service using my laptop. Great for me but the guy upstairs cannot connect using the same dialup setting account.

When I setup the exact same dialup account on his laptop, then try to connect, almost within 2 seconds of clicking on ‘dial’ I am presented with

“Opening port, error 676 The phone line is busy” message. It's a generic account with 'test' as the password so anyone can use this.

It’s a mystery as he brought his laptop to my phone line and tried to connect so it’s something in the laptop that is causing the problem and not the phone line as it works for me.

I have mirrored ALL the internet modem and dial up settings they are exactly the same as on my PC.

Can anyone help why he cannot get connected? Have a missed something?

Hope to hear from someone. Thanks

Al James

[Jacob]

Have you tried deleting all the connection and readding from scratch?

[WhiskyFudge]

Its a strange error to get if its not a problem with the phone line! However thats MS for you!

Have you tried testing it with a different cable. I would also suggest that you look at the modem settings as well as the dial-up settings.

Hope that helps

Jas

[aljames]

Cheers for replying men.

I've looked at all the dial up settings and modem settings and it cant be the cable because we had the latptops side by side. I connected then unplugged it then used the same cable for his laptop and they problem was there??? puzzling!

I have another problem. I accidentally removed my laptop CD drive from the right bottom corner - you know that little icon that you can click to remove hardware? I clicked it and removed my CD drive. Now I cant reinstall the cd drive as its nowhere on the device manager nor does it appear on device manager when I scan for hardware changes. Its all going wrong for me, Any ideas?

[WhiskyFudge]

You on win XP? and talking about the USB saftly remove hardware util?

Jas

[aljames]

Whiskyboy, yes win XP and that's exactly what I did...safely removed my CD drive instead of my PCMCIA wireless card!

Any ideas?

[Jacob]

Depending on the type of CD-Rom drive, you need to remove it and put it back in again and it should be there....

[WhiskyFudge]

Hvae you done you run the add hardware util in the control pannel? If this is still not working go to the device manager and make sure there are no signs of it before trying again.

HTH

Jas

[aljames]

I tried all of that but finally turned my pc right off overnight then it was there in the morning. Wierd as I did a restart earlier in the day and that didnt fix it but overnight off did the trick.
Cheers lads.

Any joy and the internet problem?
Al

[WhiskyFudge]

With out being at the machine its very hard to work out how to fix it other than suggesting the obvious.

Has the modem worked recently at all?
Have you tried uninstalling the modem and reinstalling it, this would set all the settings to default.

Other than that I'm out of ideas.

Jas

[aljames]

Sorry for my delayed reply but I got my friends laptop connected finally. FOr the benefit of others, we had to phone Dell who asked usto put some very odd extra tags into the modem properties, i.e. ATX1, and then two commas behind th dial up number.


Never in a million years would I have known this without phoning Dell, a workaround with that modem apparantly!

Al