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Old 25-04-2007, 07:51 PM   #1
jonnyt
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Why am i suspended??

Hi ,tried to log on yesterday & i am suspended for some reason? i got a ticket and have emailed support but had no answer yet, i havnt got a clue what is going on and i need to get things sorted asap! Can any on shed any light please?

thanks

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Old 25-04-2007, 09:15 PM   #2
paulredpath
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Hi,

Whats your ticket id, as we don't currently have any unanswered requests.
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Old 25-04-2007, 09:17 PM   #3
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Hi,

It says call id 77 if thats any help, thanks for the reply
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Old 25-04-2007, 09:49 PM   #4
paulredpath
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Hi,

A ticket id will be in the form XXX-12345, if you don't have a reference like that please submit your request to support@shared.catalyst2.com
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Old 25-04-2007, 09:55 PM   #5
jonnyt
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Hi, iv just checked and i got a ticket in the billing section, iv just got one from the home page and the id is DWH-498444 , thanks
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Old 26-04-2007, 08:08 PM   #6
jonnyt
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hi, just wondering if theres any update on this? i tried emailing support but havnt had a reply yet.

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Old 26-04-2007, 08:26 PM   #7
Jacob
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Hi Jonny,

This was replied to at 09.05am.

Regards,

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Old 26-04-2007, 08:29 PM   #8
jonnyt
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Hi

Replied to in what way? i havnt had an email from any one yet & i still cant login on the catalyst2 homepage.

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Old 26-04-2007, 08:41 PM   #9
jonnyt
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Just figured it out and have replied to the ticket, sorry for the confusion

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