Why am i suspended??

jonnyt · 25-04-2007, 07:51 PM

Hi ,tried to log on yesterday & i am suspended for some reason? i got a ticket and have emailed support but had no answer yet, i havnt got a clue what is going on and i need to get things sorted asap! Can any on shed any light please?

thanks

jonny

paulredpath · 25-04-2007, 09:15 PM

Hi,

Whats your ticket id, as we don't currently have any unanswered requests.

jonnyt · 25-04-2007, 09:17 PM

Hi,

It says call id 77 if thats any help, thanks for the reply

paulredpath · 25-04-2007, 09:49 PM

Hi,

A ticket id will be in the form XXX-12345, if you don't have a reference like that please submit your request to support@shared.catalyst2.com

jonnyt · 25-04-2007, 09:55 PM

Hi, iv just checked and i got a ticket in the billing section, iv just got one from the home page and the id is DWH-498444 , thanks

jonnyt · 26-04-2007, 08:08 PM

hi, just wondering if theres any update on this? i tried emailing support but havnt had a reply yet.

jonny

Jacob · 26-04-2007, 08:26 PM

Hi Jonny,

This was replied to at 09.05am.

Regards,

Jacob

jonnyt · 26-04-2007, 08:29 PM

Hi

Replied to in what way? i havnt had an email from any one yet & i still cant login on the catalyst2 homepage.

jonny

jonnyt · 26-04-2007, 08:41 PM

Just figured it out and have replied to the ticket, sorry for the confusion

Jonny