site stats

kat · 26-02-2008, 11:22 AM

Do site stats take a while to become active? I realised I had cancelled the site stats on a domain, but not cancelled the feature overall, so when a new client asked for site stats I already had 6 paid for, but was using 5.

I enable the site stats on the new domain and logged in but got the following message:

SmarterStats could not reach the SmarterStats Service that processes your logs. Please contact your administrator for assistance.

Is this because I'd only just done it, or is there a problem?

Thanks

Kate

paulredpath · 26-02-2008, 01:27 PM

Kate,

Whats the site id?

kat · 26-02-2008, 02:02 PM

No worries Paul, I think I was just too hasty. About 2 mins after I posted the thread, I could view the stats.

paulredpath · 26-02-2008, 02:40 PM

Excellente

)

26-02-2008, 11:22 AM	#1 (permalink)
kat Ickle One Join Date: Oct 2003 Location: north lincolnshire Posts: 67	site stats Do site stats take a while to become active? I realised I had cancelled the site stats on a domain, but not cancelled the feature overall, so when a new client asked for site stats I already had 6 paid for, but was using 5. I enable the site stats on the new domain and logged in but got the following message: SmarterStats could not reach the SmarterStats Service that processes your logs. Please contact your administrator for assistance. Is this because I'd only just done it, or is there a problem? Thanks Kate

26-02-2008, 01:27 PM	#2 (permalink)
paulredpath Bring me your problems :p Join Date: Jan 2003 Location: /dev/ahhhhhhhhh Posts: 3,537	Kate, Whats the site id? __________________ Paul Redpath paul@catalyst2.com Go on, review Us at OC Host Review!

26-02-2008, 02:40 PM	#4 (permalink)
paulredpath Bring me your problems :p Join Date: Jan 2003 Location: /dev/ahhhhhhhhh Posts: 3,537	Excellente ) __________________ Paul Redpath paul@catalyst2.com Go on, review Us at OC Host Review!

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26-02-2008, 02:02 PM	#3 (permalink)
kat Ickle One Join Date: Oct 2003 Location: north lincolnshire Posts: 67	No worries Paul, I think I was just too hasty. About 2 mins after I posted the thread, I could view the stats.