Questions, questions...

[Stephen]

Hiya, I am a current customer and have quite a few queries.

The current package I have is windows based hosting with an attached domain name (purchased at the same time)

I have a customer who also needs hosting they have two domain names registered but with other providers.

What is the best way to set them up?

Is it to buy them their own hosting package and attach the two domains?

Or could I just add another 2 domains to my account?

I have already requested (and paid for) one of the domains to be transferred in my HELM is that ok?

Help!

[Jacob]

You have a couple of choices. You can:

1. Open a new account and add in the two domains
2. Add another package to your account and then add in the two domains
3. Buy additional hosted domains as an extra feature and add the two domains to your existing package.

The domains can stay with the existing registrars and update the nameservers or they can transfer the domains to us. Whatever you prefer.

If you have any other queries, just post back.

Regards,

Jacob

[Stephen]

WOW! I'd only just clicked post! Thanks for the speedy reply!

Okay so lets say this customer wants stats adding, if I added a new package to my account would they need my login details to access the stats or are they setup by myself within HELM?

[Jacob]

If you had the extra feature of smarterstats then you do not need to go into helm to access this, you can just provide them with the login details and they can access it outside helm.

[Stephen]

Ah thats great! Thanks...

[Stephen]

Sorry to be a pain but I have now added another package and also added two domains to be transferred.

Is there anyway I can find out the progress or eta that these domains will be transferred and will point to the new hosts (ie yourselves!)

[Jacob]

Please open a ticket with your username and we will have a look.