PHP Flash 8 form

[renuar]

Hi there,

I'm currently having problems with an online web form. Its a fairly basic php based form created in flash 8. It contains three fields, 1.name; 2.email address; 3.comment;

The problem is that when i go to send the form, it confirms the sending by saying "thank you, message sent". But when i go to check the inbox of the receiving email address, it appears to be empty, the email message was not received.

Therefore, i was wondering if anyone could spare some time to help me out (any thoughts, ideas on why im having this problem), would be much appreciated.

p.s. (one of my ideas is that my php code is not up to version 4 standards, therefore that might be conflicting with catalyst2's php4 support)

here's the current php code im using....

<?
$adminaddress = "pw@hotmail.com";
$siteaddress ="http://www.neworks.co.uk";
$sitename = "Neworks Media";

if ($REMOTE_ADDR == "") $ip = "no ip";
else $ip = getHostByAddr($REMOTE_ADDR);
$date = date("m/d/Y H:i:s");
$action = $HTTP_POST_VARS['action'] ;
$email = $HTTP_POST_VARS['email'] ;
$name = $HTTP_POST_VARS['name'] ;
$comments = $HTTP_POST_VARS['comments'] ;

if ($action == "send") {
mail ("$adminaddress","site feedback",
"
Name: $name
Email: $email\n
Their comment:
------------------------------
$comments\n

Logged Info :
------------------------------
Using: $HTTP_USER_AGENT
Hostname: $ip
IP address: $REMOTE_ADDR
Date/Time: $date","FROMost@neworks.com" ) ;

$sendresult = "Thank you. message sent.";
$send_answer = "answer=";
$send_answer .= rawurlencode($sendresult);
echo $send_answer;
} //
?>

[Jacob]

Do you have a windows or linux account with us?

Regards,

Jacob

[renuar]

Yes, i have a windows account.

[Jacob]

You need to make sure the 'from' email address on the script exists on our mail server otherwise the email will not send.

Regards,

Jacob

[renuar]

Alright Jacob, within the 'From' command, i changed 'post' to 'mail' and i also changed the '.com' address to '.co.uk' (as .com was wrong). I then uploaded the new php file to my website. But to no avail, i got the same problem, no email within my pw@hotmail.com account, and none in my mail@neworks.co.uk account.

note: after uploading the new php file, i cleared my browsers cache (to avoid further problems).

Below is the new updated php code.

<?
$adminaddress = "pw@hotmail.com";
$siteaddress = "http://www.neworks.co.uk";
$sitename = "Neworks Media";

if ($REMOTE_ADDR == "") $ip = "no ip";
else $ip = getHostByAddr($REMOTE_ADDR);
$date = date("m/d/Y H:i:s");
$action = $HTTP_POST_VARS['action'];
$email = $HTTP_POST_VARS['email'];
$name = $HTTP_POST_VARS['name'];
$comments = $HTTP_POST_VARS['comments'];

if ($action == "send") {
mail ("$adminaddress","site feedback",
"

Name: $name
Email: $email\n
Their comment:
------------------------------
$comments\n

Logged Info :
------------------------------
Using: $HTTP_USER_AGENT
Hostname: $ip
IP address: $REMOTE_ADDR
Date/Time: $date","FROM:mail@neworks.co.uk" );


$sendresult = "Thank you. message sent.";
$send_answer = "answer=";
$send_answer .= rawurlencode($sendresult);
echo $send_answer;
} //
?>


any ideas??

[paulredpath]

So mail@neworks.co.uk is setup in helm as a mailbox?

[renuar]

well paul...

Im able to log in as (mail@neworks.co.uk) and access my email via the catalyst2 'quick links' panel (under the option 'webmail'). I successfully received a number of test emails which i sent from hotmail, so there doesn't seem to be no problem there, although, one thing which i did notice is that when i log into Helm, in the 'User Main Menu' section, under the 'Messages' panel there's no indication that I've received any new emails (or any for that matter), its always empty. ???

so regarding your question...im not sure if mail@neworks.co.uk is setup in Helm as a mailbox, how can i check? (or even what steps do i take to set it up with helm)

thanks for your time

[paulredpath]

Just if its setup in helm under 'pop3 accounts'

[renuar]

yes, it is set up, under mail@neworks.co.uk --- and its set to catch all - auto responder is off.

[paulredpath]

Could you open a ticket for this with all the details, looks like some debugging is needed

[renuar]

what exactly do you mean by 'open a ticket'?
sorry, im not familiar with the phrase.

[paulredpath]

Just mean contact support, you can email support@catalyst2.com to raise a 'ticket' or support request

[renuar]

ok Paul, thanks for that.

I just recently discovered something, i think this might be the cause of the problem.

Under Helms 'Domain Menu' interface, i clicked the 'Advanced Domain options' icon, once in, i clicked the 'PHP version' icon, this immediately brought up the PHP version status - it was set to 'PHP Disabled' - therefore i re-set it to 'Default PHP version' and clicked save, then it confirms the save by saying 'PHP Version has been updated'. At this point i thought i fixed the problem, so i re-tested the php form, but still, it didn't work. Therefore, i re-logged into helm to double check the PHP version status, incredibly, i found that it had been reset back to 'PHP Disabled'. Just to confirm this bug i went through the same steps a couple of times, and i get the same results. Just to confirm my presumptions, should the PHP version status be set to 'Default PHP version' ?

note: In 'Domain Menu' under 'web Site Settings', under 'Website Extensions', 'PHP' is set to version 4. (so no probs there)

thanks for your time.